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Neptune FAQ and Troubleshooting
Information and helpful hints

Here you will find answers to common questions and troubleshooting information for the latest version of Neptune Web Server. Please ensure you are using the most up to date version of our software for the most relevant information. If your question isn't answered here please contact us.

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Table of Contents
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Troubleshooting
Pages are corrupted on refresh
Unable to view the website from your own computer
Unable to view the website over the Internet
'Address in use' message when going online
'Maximum number of connections reached' message
'Error 9 Subscript out of range' message appears after upgrading
Requests for the file 'default.ida'

Information & How To's
Password-protect folders or files
 Add a directory as a folder in your website ('Virtual Folder')
 Add file upload capabilities to your site
Enable access through the Windows XP firewall
Configure the server remotely or through a browser
Run Neptune automatically when I start my computer
What does the 'Address Upload' facility do?
Accessing your website via a domain name (e.g. silver-forge.com)
Why 'Neptune'? What happened to 'Orion'
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